Asked by
kokila vani
in
Consumer Rights
at
1:38 PM on August 11, 2008
Mukta Sharma's Answer
Consumer rights means that a consumer has a right to get good and qualitative goods or for price. In case such goods or services are not provided to a consumer he/she can sue agaisnt wrongs and get redressal of the wrogng done to him/her. Generallly ther are following wrongs :
i) Defect in Goods
ii) Deficiency in Service
iii) Charging of excess price
iv) Hazardous Goods
v) Unfair trade practice of restrictive trade practice
Reliefs available to Consumers
Depending on the facts and circumstances, the Redressal Forums may give order for one or more of the following relief.
1. Removal of defects from the goods;
2. Replacement of the goods;
3. Refund of the price paid;
4. Award of compensation for the loss or injury suffered;
5. Removal of defects or deficiencies in the services;
6. Discontinuance of unfair trade practices or restrictive trade practices or direction not to repeat them;
7. Withdrawal of the hazardous goods from being offered to sale; or
8. Award for adequate costs to parties.
There is no limit on amount of compensation you can claim, but it has to be proportionate & rational with the loss or injury suffered by you.
Answered at
10:42 AM on August 20, 2008
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