With Vantage IT service management, it’s easy to:

* manage IT using business-relevant metrics that clearly communicate IT’s value to business counterparts
* understand the impact of performance problems on business processes, SLAs, applications, locations and affected end users so you can effectively prioritize troubleshooting efforts
* proactively monitor all users all the time so you can detect and fix performance problems before end users even know about them
* create customized reports for service level management (SLM) initiatives such as ITIL and Six Sigma
* establish and maintain consistent service level agreements (SLAs) and know when SLAs are not going to be met
* isolate performance problems to the client, network, server or application tier
* make informed decisions regarding infrastructure utilization and investments
* validate new applications will meet performance expectations once they’re rolled into production.

Answered by Ashish Yadav , an ibibo Wizard, at 8:59 AM on October 24, 2008

Service Management is integrated into Supply Chain Management as the joint between the actual sales and the customer. The aim of high performance Service Management is to optimize the service-intensive supply chains, which are usually more complex than the typical finished-goods supply chain. Most service-intensive supply chains require larger inventories and tighter integration with field service and third parties. They also must accommodate inconsistent and uncertain demand by establishing more advanced information and product flows. Moreover, all processes must be coordinated across numerous service locations with large numbers of parts and multiple levels in the supply chain.

Among typical manufacturers, post-sale services (maintenance, repair and parts) comprise less than 20 percent of revenue. But among the most innovative companies in Service , those same activities often generate more than 50 percent of the profits.
http://www.answers.c om/topic/service-management

Answered by Nishu's , an ibibo Master, at 10:52 PM on October 23, 2008

Service management, also called IT service management, is the discipline used in industries that provide services or a combination of goods and services. While widely used in the IT industry, specifically the ICT (information and Communication Technology) sector, service management can be integrated into many other industries.

Service management is usually used in conjunction with operations support systems. Systems that use service management can include order management, inventory management, activation, maintenance, performance diagnostics and several other types of support systems to make sure that these systems are running proficiently and error free.

There are several components of service management. Service management usually incorporates automated systems along with skilled labor. Service management also usually provides service development. For instance, it is extremely important to first simplify and then streamline services that you manage (i.e. delivery, support) into a simple workflow. However, managing your workflow is not enough, another component is the ability to govern automated controls from a centralized location and make sure that data security is in effect at all times.

Service Management is usually used with other types of management systems including Total Quality Management (TQM), Six Sigma, CMMI (Capability Maturing Model and Integration), and Business Process Management. It can be used with small scale companies or used with extremely large corporations. The discipline of service management has been around since the early 1970's and was originally part of the Operations Management discipline.

Today, you can find many resources and service providers that help small and large businesses incorporate the principles of service management into their organization. Some of the vendors that provide service management include: iSYS, IBM Service Management, Novell Zenworks, Oracle Enterprise Manager and Altrius Management Suite.

While the above service providers help organizations manage large groups of computers (automated systems), there are a few vendors that provide management services as well, most notably Econ Global Services.

Answered by Sandeep , an ibibo Citizen, at 5:02 PM on October 23, 2008

Service Management is integrated into Supply Chain Management as the joint between the actual sales and the customer. The aim of high performance Service Management is to optimize the service-intensive supply chains, which are usually more complex than the typical finished-goods supply chain. Most service-intensive supply chains require larger inventories and tighter integration with field service and third parties. They also must accommodate inconsistent and uncertain demand by establishing more advanced information and product flows. Moreover, all processes must be coordinated across numerous service locations with large numbers of parts and multiple levels in the supply chain.

Among typical manufacturers, post-sale services (maintenance, repair and parts) comprise less than 20 percent of revenue. But among the most innovative companies in Service , those same activities often generate more than 50 percent of the profits.

Answered by BAGYALAKSHMI , an ibibo Advisor, at 4:20 PM on October 23, 2008

Service management, also called IT service management, is the discipline used in industries that provide services or a combination of goods and services. While widely used in the IT industry, specifically the ICT (information and Communication Technology) sector, service management can be integrated into many other industries.

Service management is usually used in conjunction with operations support systems. Systems that use service management can include order management, inventory management, activation, maintenance, performance diagnostics and several other types of support systems to make sure that these systems are running proficiently and error free.

There are several components of service management. Service management usually incorporates automated systems along with skilled labor. Service management also usually provides service development. For instance, it is extremely important to first simplify and then streamline services that you manage (i.e. delivery, support) into a simple workflow. However, managing your workflow is not enough, another component is the ability to govern automated controls from a centralized location and make sure that data security is in effect at all times.

Service Management is usually used with other types of management systems including Total Quality Management (TQM), Six Sigma, CMMI (Capability Maturing Model and Integration), and Business Process Management. It can be used with small scale companies or used with extremely large corporations. The discipline of service management has been around since the early 1970's and was originally part of the Operations Management discipline.

Today, you can find many resources and service providers that help small and large businesses incorporate the principles of service management into their organization. Some of the vendors that provide service management include: iSYS, IBM Service Management, Novell Zenworks, Oracle Enterprise Manager and Altrius Management Suite.

While the above service providers help organizations manage large groups of computers (automated systems), there are a few vendors that provide management services as well, most notably Econ Global Services.

Answered by Alok , an ibibo Citizen, at 3:56 PM on October 23, 2008

Accenture's approach includes developing a set of integrated service capabilities that helps clients improve the performance of their aftermarket businesses. By positioning service management as a competitive differentiator and sustained value driver it reinforces ongoing customer loyalty and profitable growth.


Client Successes

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Research and Insights

Read more about the latest trends and perspectives regarding service management from our top experts. Our research and insights cover the entire spectrum from service strategy to service operations across various industries.

Answered by Gyan Singh , an ibibo Master, at 1:33 PM on October 23, 2008

ell sonalika,
Service management, also called IT service management, is the discipline used in industries that provide services or a combination of goods and services. While widely used in the IT industry, specifically the ICT (information and Communication Technology) sector, service management can be integrated into many other industries.
Service management is usually used in conjunction with operations support systems. Systems that use service management can include order management, inventory management, activation, maintenance, performance diagnostics and several other types of support systems to make sure that these systems are running proficiently and error free

Answered by Venkata , an ibibo Specialist, at 12:41 PM on October 23, 2008

well,Service Management is a set of specialized organizational capabilities for providing value to customers in the form of services

Answered by Debashis , an ibibo Master, at 12:41 PM on October 23, 2008

well, Service Management is integrated into Supply Chain Management as the joint between the actual sales and the customer. The aim of high performance Service Management is to optimize the service-intensive supply chains, which are usually more complex than the typical finished-goods supply chain. Most service-intensive supply chains require larger inventories and tighter integration with field service and third parties. They also must accommodate inconsistent and uncertain demand by establishing more advanced information and product flows. Moreover, all processes must be coordinated across numerous service locations with large numbers of parts and multiple levels in the supply chain.

Among typical manufacturers, post-sale services (maintenance, repair and parts) comprise less than 20 percent of revenue. But among the most innovative companies in Service , those same activities often generate more than 50 percent of the profits.
source site: http://en.wikipedia.org/wiki/Servic e_management

Answered by Romi , an ibibo Master, at 12:26 PM on October 23, 2008

Service management, also called IT service management, is the discipline used in industries that provide services or a combination of goods and services. While widely used in the IT industry, specifically the ICT (information and Communication Technology) sector, service management can be integrated into many other industries.

Service management is usually used in conjunction with operations support systems. Systems that use service management can include order management, inventory management, activation, maintenance, performance diagnostics and several other types of support systems to make sure that these systems are running proficiently and error free.

There are several components of service management. Service management usually incorporates automated systems along with skilled labor. Service management also usually provides service development. For instance, it is extremely important to first simplify and then streamline services that you manage (i.e. delivery, support) into a simple workflow. However, managing your workflow is not enough, another component is the ability to govern automated controls from a centralized location and make sure that data security is in effect at all times.
Service Management is usually used with other types of management systems including Total Quality Management (TQM), Six Sigma, CMMI (Capability Maturing Model and Integration), and Business Process Management. It can be used with small scale companies or used with extremely large corporations.

The discipline of service management has been around since the early 1970's and was originally part of the Operations Management discipline.

Today, you can find many resources and service providers that help small and large businesses incorporate the principles of service management into their organization

Answered by NIVEDITA , an ibibo Master, at 12:25 PM on October 23, 2008