in a call centre we have 2 attend no. of calls from india/abroad.today there r no. of call centres.the bpo(business processing outsourcing)offer no. of call centre jobs.here the person working in call centre have 2 attend and at the same give the right solution to the customers.u should have a nice fluency in english/hindi.

Answered by Dipti , an ibibo Citizen, at 6:21 PM on October 07, 2008

hi raj!
A call centre or call center (see spelling differences) is a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, and debt collection are also made. In addition to a call centre, collective handling of letters, faxes, and e-mails at one location is known as a contact centre.

A call centre is often operated through an extensive open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set/headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration (CTI).

Most major businesses use call centres to interact with their customers. Examples include utility companies, mail order catalogue firms, and customer support for computer hardware and software. Some businesses even service internal functions through call centres. Examples of this include help desks and sales support.

Answered by raj u , an ibibo Master, at 1:47 PM on October 07, 2008

A callcallcall center is an office where aaa company's inbound calls are received, or outbound calls are made. CallCallCall centers are increasingly popular in today's society, where many companized have centralized customer service and support functions. CallCallCall centers employ many staff in customer service, sales and support functions.

CallCallCall centers are often large offices staffed with representatives who either make or receive phone calls. Depending on the size of the callcallcall center, aaa single office could have anywhere from aaa few dozen to hundreds of telephone staff. Depending on the needs of the company, callcallcall centers can make either incoming or outgoing calls. Some callcallcall centers focus on answering inbound calls, such as aaa bank that gives out aaa toll-free number for customers needing assistance. In that case, callcallcall center representatives can give account balances and take loan applications over the phone. Other callcallcall centers focus on outbound calls, such as aaa survey company. In that case, survey representatives make outbound calls to ask people to answer survey questions over the phone.

CallCallCall centers provide aaa number of advantages to companies. By centralizing telephone-based service and support in one location, companies can easily adjust staffing to match callcallcall volume. CallCallCall centers can be located almost anywhere, allowing companies to take advantage of time zones and cheaper labor rates in different states and countries. CallCallCall centers also centralize the technology needs of companies, allowing major telecommunications setups to be installed in aaa small handful of callcallcall centers instead of aaa number of smaller offices, making upgrades and training easier to complete.

Many callcallcall centers use aaa number of different technologies to help improve performance and customer experience. Inbound callcallcall centers often use automatic callcallcall distribution, in which incoming calls are assigned to representatives on the order they are received. Other callcallcall centers utilize callcallcall monitoring, in which customer calls are randomly monitored by quality assurance staff to ensure that phone representatives meet customer needs. CallCallCall center technology evolves constantly, helping callcallcall center staff assist customers more efficiently and effectively.

CallCallCall centers have been increasingly popular as outsourcing increases. With outsourcing, companies contract out some functions to other companies. As it can be expensive to maintain callcallcall center equipment and staff, some companies choose to outsource their telephone functions to an external callcallcall center. In this case, external callcallcall center staff can be trained to answer phone calls from aaa number of different companies.

Answered by Sonu , an ibibo Master, at 2:40 PM on October 06, 2008

Call Centers International (CCI) provides lead generation, database maintenance, event support, and other telemarketing services to clients in the business-to-business arena. Clients include Oracle, Autodesk, Microsoft, and Siebel. The company, in business since 1993, operates a virtual office environment to enable seamless access opportunities for its US-based network of up to 75 agents.
http://www.answers.com/topic /call-centre

Answered by Nishu's , an ibibo Master, at 10:25 AM on October 06, 2008

The Call Centre can help you with questions about any in‑Canada processes. For questions about overseas applications, please contact your local visa office.

Read our tips for clients.

Our automated telephone service is available 24 hours a day, 7 days a week. If you have a touch-tone telephone, you can

* listen to pre-recorded information about Citizenship and Immigration (CIC) programs,
* order application kits, and
* check the status of your application.

Call Centre agents can help you with questions about in‑Canada processes for citizenship and immigration programs and services.

They are available Monday to Friday, 8 a.m. to 4 p.m., your local time, except for statutory holidays.

Please note: Agents cannot make decisions on applications that are being processed by Case Processing Centres or CIC offices, nor can they assist in processing applications more quickly.

For more visit :

http://www.cic.gc.ca/English/c ontacts/call.asp

Answered by Ashish Yadav , an ibibo Wizard, at 8:46 AM on October 06, 2008

'Call center' can be defined as a company, or department of a company, that offers operator-supported voice services. A large number of operators handle inbound calls via a hotline, with outbound calls being part of direct marketing efforts. Call centers are increasingly popular in today's society, where many companized have centralized customer service and support functions. Depending on the size of the call center, a single office could have anywhere from a few dozen to hundreds of telephone staff. Depending on the needs of the company, call centers can make either incoming or outgoing calls. Some call centers focus on answering inbound calls, such as a bank that gives out a toll-free number for customers needing assistance. Other call centers focus on outbound calls, such as a survey company. Call centers can be located almost anywhere, allowing companies to take advantage of time zones and cheaper labor rates in different states and countries. Call centers also centralize the technology needs of companies, allowing major telecommunications setups to be installed in a small handful of call centers instead of a number of smaller offices, making upgrades and training easier to complete. To read more about call centers, refer to: http://tinyurl.in/ccen/

Answered by A.R. , an ibibo Master, at 8:30 AM on October 06, 2008

Well


A call centre or call center (see spelling differences) is a centralised office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, and debt collection are also made. In addition to a call centre, collective handling of letters, faxes, and e-mails at one location is known as a contact centre. A call centre is often operated through an extensive open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set/headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration (CTI). Most major businesses use call centres to interact with their customers. Examples include utility companies, mail order catalogue firms, and customer support for computer hardware and software. Some businesses even service internal functions through call centres. Examples of this include help desks and sales support. However, some companies employ staff to work in their call centres almost by "bulk", applicants requiring little or no educational qualifications or experience; an example is Lloyds TSB. In contrast, some firms demand lengthy customer service experience, various formal certificates and impose a complicated and staged recruitment interview procedure; an example of this is American Express.


And for more information visit the source site:

http://smallbusiness.yahoo .com/r-answers-a-20070911184841AAlo QVt-k-new+call+center

Answered by Dinesh , an ibibo Master, at 7:45 AM on October 06, 2008

Hi

Call centre: suppose a service centre or in a industry there is a incoming call it will be received and answered by trained and experienced people . The service centre ,industry and the "answering or call attending" centre all in different places ( may be in different countries).All the calls will be handled by them called call centre

And for more information visit the source site:

http://smallbusiness.yahoo .com/r-answers-a-20070911184841AAlo QVt-k-new+call+center

Answered by Deepak , an ibibo Master, at 6:55 AM on October 06, 2008

well,A Call centre is a business function, usually comprising a set of ACD agent groups, dedicated to servicing transactions over the telephone.

Answered by Debashis , an ibibo Master, at 10:34 PM on October 05, 2008

Business process outsourcing (BPO) or call center contains the transmission of processes along with the associated operational activities and responsibilities, to a third party with at least a guaranteed equal service level and where the client contains a firm grip over the (activities of the) vendor for mutual long term success. BPO is positively related to the search for more efficient organizational designs: cost reduction, productivity growth and innovative capabilities. Hence, a source for strategic advantage.
raditionally, BPO is undertaken by manufacturing firms. For instance Coca Cola, where almost the entire supply chain is outsourced and the company is essentially becoming a marketing organization.However, BPO is nowadays rapidly conquering the service oriented firms as well. A well-known example is provided by the Bank of America, who outsourced their entire HR function to Exult, one of the leading Human Resources BPO vendors
BPO is often divided into two categories: back office outsourcing, which includes internal business functions such as billing or purchasing, and front office outsourcing, which includes customer-related services such as marketing or tech support. The endless opportunities IT provides, stimulates (cross-border) BPO activities. BPO that is contracted outside a company's own country is sometimes called offshore outsourcing. BPO that is contracted to a company's neighboring country is sometimes called nearshore outsourcing.

Answered by ani , an ibibo Advisor, at 9:31 PM on October 05, 2008