Quality assurance (QA) is the activity of providing evidence needed to establish confidence among all concerned, that quality-related activities are being performed effectively. All those planned or systematic actions necessary to provide adequate confidence that a product or service will satisfy given requirements for quality.
For products, quality assurance is a part and consistent pair of quality management proving fact-based external confidence to customers and other stakeholders that a product meets needs, expectations, and other requirements. QA assures the existence and effectiveness of procedures that attempt to make sure - in advance - that the expected levels of quality will be reached.
QA covers all activities from design, development, production, installation, servicing to documentation. It introduced the sayings "fit for purpose" and "do it right the first time". It includes the regulation of the quality of raw materials, assemblies, products and components; services related to production; and management, production, and inspection processes.
The term Quality Assurance, as used in the United States Nuclear Regulatory Commission regulation 10 CFR Part 50, Appendix B, comprises all those planned and systematic actions necessary to provide adequate confidence that a structure, system, or component will perform satisfactorily in service. Quality assurance includes quality control, which comprises those quality assurance actions related to the physical characteristics of a material, structure, component, or system which provide a means to control the quality of the material, structure, component, or system to predetermined requirements.
One of the most widely used paradigms for QA management is the PDCA (Plan-Do-Check-Act) approach, also known as the Shewhart cycle.
The operational techniques and the activities that sustain the quality of a product or service in order to satisfy given requirements. Quality control is a major component of total quality management and is applicable to all phases of the product life cycle: design, development, manufacturing, delivery and installation, and operation and maintenance.
The quality-control cycle consists of four steps: quality planning, data collection, data analysis, and implementation. Quality planning consists of defining measurable quality objectives. Quality objectives are specific to the product or service and to the phase in their life cycle, and they should reflect the customer's requirements.
The collection of data about product characteristics that are relevant to the quality objectives is a key element of quality control. These data include quantitative measurements (measurement by variables), as well as determination of compliance with given standards, specifications, and required product features (measurement by attributes). Measurements may be objective, that is, of physical characteristics, which are often used in the control of the quality of services. Since quality control was originally developed for mass manufacturing, which relied on division of labor, measurements were often done by a separate department. However, in the culture of Total Quality Management, inspection is often done by the same individual or team producing the item.
The data are analyzed in order to identify situations that may have an adverse effect on quality and may require corrective or preventive action. The implementation of those actions as indicated by the analysis of the data is undertaken, including modifications of the product design or the production process, to achieve continuous and sustainable improvement in the product and in customer satisfaction.
The methods and techniques for data analysis in quality control are generic and can be applied to a variety of situations. The techniques are divided into three main categories: diagnostic techniques; process control, which include
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12:19 PM on August 15, 2008